Case StudyStock Trading App Activation: KYC 36% to 59%, First Trade Doubled
A fast-growing Indian discount-broking app was buying installs efficiently but bleeding them in the account-opening funnel — only 36% of the users who started KYC finished it, and just 8% of installs ever placed a trade. Over five months we rebuilt the KYC funnel, the first-trade experience, and the early-retention loop: KYC completion climbed from 36% to 59%, install-to-first-trade doubled from 8% to 17%, D30 retention rose from 12% to 20%, and CAC payback fell from 14 months to 8. Here is the full activation playbook.
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